We have upgraded our customer and billing system and started migrating Essential Water accounts. Before making a payment it is important to choose the correct 'Pay my bill' option to ensure payments are applied to the correct account balance.

If your account has been migrated already, you will have the new look bill so choose ‘New-look bill’, otherwise choose the ‘Old-look bill’ option.

For assistance call 132391 or email waterenquiry@essentialwater.com.au.

New-look bill	Old-look bill
View payment options for new-look bill	View payment options for old-look bill

Find out more about the new billing system